Last updated: January, 2025

At BetterLeads, we understand that circumstances can change, and you may need to cancel services you’ve purchased. Our cancellation policy provides a fair and transparent process to handle these requests, ensuring the best possible outcome for our clients.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Interpretation and Definitions

Interpretation

Words with capitalized initials are defined under the following conditions. These definitions apply whether terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to BetterLeads by Dropiya Ltd.

• Orders mean requests made by you to purchase Subscriptions from Us.

• Service refers to the Website.

• Website refers to BetterLeads, accessible from betterlead.net.

• You means the individual accessing or using the Service, or the company or legal entity on behalf of which the individual is accessing or using the Service, as applicable.

Your Subscription Cancellation Rights

You are entitled to cancel your Subscriptions within 60 days of purchase without providing a reason.

The deadline for cancelling Subscriptions is 60 days from the date on which you received the services or when a third party you appointed (not the carrier) took possession of the services delivered.

To exercise your right of cancellation, please inform us of your decision clearly. You may contact us by:

• Email: support@betterlead.net

Cancellation Timelines

The timeline for your cancellation and potential refund depends on when you submit the request:

• Within the First 60 Days:

  Cancelling within the first 60 days of the initial payment makes you eligible for a full refund, subject to the conditions outlined in our Refund Policy.

• After the First 60 Days:

  If you cancel after the first 60 days, you will be responsible for any incurred fees or expenses up to the cancellation date. We will provide a prorated refund for any remaining prepaid services based on completed work and delivered value.

We reserve the right to refuse returns for any subscriptions that do not meet the above conditions, at our discretion.

Early Termination Fees

Early termination fees cover the costs and resources invested in your campaign, including third-party commitments made on your behalf. This fee helps maintain our business model and enables us to continue providing quality services. If you have concerns about the early termination fee, please reach out to our customer support team. We are committed to finding fair solutions for our clients.

Refund Policy

Our Refund Policy details the process for requesting a refund if you’re dissatisfied with our services. Please refer to our Refund Policy for more information on the review process, factors considered, and refund timelines.

Transition Assistance

In the event of a cancellation, our team will support a smooth transition. We will provide all deliverables and completed work up to the cancellation date, subject to any outstanding fees. If requested, we can offer recommendations for alternative providers to ensure continuity in your marketing efforts. Our goal is to minimize any disruption to your business.

Continuous Improvement

BetterLeads is dedicated to continuously improving our services and policies. We welcome client feedback on our cancellation policy or any other aspect of our business. If you have comments, suggestions, or questions, please contact our support team at support@BetterLead.net. Your input helps us enhance our processes and provide the best experience for our clients.

By using BetterLeads’ services, you acknowledge that you have read, understood, and agree to be bound by our cancellation policy. For any questions, please contact us at support@BetterLead.net.