Last updated: January, 2025

At BetterLeads, we recognize the trust our clients place in us to deliver outstanding results and value for their investment. We are committed to providing high-quality services that exceed expectations. However, we also understand there may be instances where a refund is necessary due to unforeseen circumstances or dissatisfaction. Our comprehensive refund policy is designed to ensure a fair and transparent process, maintaining both the integrity of our services and the success of client campaigns. We believe in open communication and collaboration, working to resolve any issues that may arise during our engagement.

Cancellation and Refund Policy

If you are unsatisfied with the services provided by BetterLeads, you may request a refund within the first 10 days of the initial payment for the specified service or subscription. Our management team will review your refund request thoroughly, considering various factors to ensure an impartial assessment. We evaluate requests based on:

• Quality of Work Delivered: We assess the quality of work, deliverables, and overall execution of the service. This includes verifying if the work met the agreed-upon scope and standards set at the start of the engagement.

• Client Engagement and Responsiveness: We consider client engagement throughout the campaign, such as timely feedback, availability for meetings, and adherence to deadlines or milestones.

• Campaign Performance and Results: We review service performance and results against the key performance indicators (KPIs) and goals established at the start. This helps assess the overall impact and value delivered to the client.

Based on this comprehensive review, our management team will decide on the refund request. If approved, the refund will be processed within 10 business days in the same form of payment as the original transaction, ensuring a secure process. Note that refunds cannot be issued after the first 10 days from the initial payment date, as this period allows reasonable time to assess the service value. We believe this policy balances fair client evaluation time with sustainable business practices.

Partial Refunds

Partial refunds may be granted if partial services or deliverables were received. This is determined solely by BetterLeads based on the work completed and value delivered to the client. The partial refund amount is based on the assessed value of services received, considering completed work, achieved results, and impact on your business. Our aim is to ensure clients only pay for received services and derived value. Please note that partial refunds will not be granted if a full refund was issued for the same service previously, ensuring fairness and consistency in our refund policy.

Non-Refundables

Certain costs are non-refundable in case of a refund request, including:

• Third-Party Costs: Any third-party expenses on your behalf, such as advertising fees or software subscriptions, are non-refundable as they are paid upfront to enhance your subscription's success. We are transparent about these costs and their importance to your campaign's overall success.

• Custom Work or Content: Custom work or content developed for your subscription, such as website designs, blog posts, or social media graphics, is non-refundable. This unique work cannot be reused and its value is factored into the overall service assessment.

Refund Request Process

To request a refund, please contact our support team at support@betterlead.net within the first 10 days of the initial payment. Our dedicated support team is here to address any questions regarding our refund policy or services. In your refund request, include:

• Your name
• The date of your initial payment
• A detailed explanation for your refund request, with specific examples or supporting evidence.

Our support team will review your request and respond within 5 business days. If necessary, we may schedule a call to discuss further or explore alternative solutions. Once approved, you will receive a confirmation email with details on refund processing. Transparency and accountability are key, so we provide a clear explanation of the decision and factors considered. Our goal is to ensure you are satisfied with our service and the value BetterLeads delivers. If you have any questions or concerns, please reach out to support@betterlead.net. We’re here to help.